Shipping policy
Shipping Policy
Thank you for shopping with Akonzy Store. We are committed to providing a reliable and transparent delivery experience.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high demand, promotions, or holidays, processing may take slightly longer.
Estimated Delivery Time
Once your order has been processed, the estimated delivery time is:
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United States: 7–15 business days
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International orders: 10–20 business days
Delivery times are estimates and begin once the order has been shipped. Unexpected carrier delays, severe weather, customs inspections, or other circumstances outside our control may affect delivery.
Some orders may be shipped directly from one of our international fulfillment partners, depending on product availability and the customer’s location.
Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 3 business days for the tracking page to display its first update.
Tracking information may not update continuously while a package is moving between distribution centers or countries.
Multiple Packages
If your order contains multiple items, they may be shipped separately depending on product availability. You may receive more than one package and tracking number. No additional shipping charges will apply.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.
ARVYN is not responsible for packages delivered to an incorrect address provided by the customer. Any reshipping costs may be the customer’s responsibility.
Delivered but Not Received
If the tracking information shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location, mailbox, front desk, parcel locker, and building reception.
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Ask household members or neighbors if they accepted the package.
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Contact the shipping carrier for additional delivery information.
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Contact our customer support team if the package still cannot be located.
Please notify us within 7 days of the delivery confirmation so we can assist with an investigation. A delivery scan does not automatically qualify an order for a refund or replacement.
Lost or Delayed Packages
If your tracking has not updated for an extended period or your package appears to be lost, please contact us. We will work with the shipping carrier or fulfillment partner to investigate.
If the carrier officially confirms that the package was lost in transit, we may offer a replacement or refund, depending on the circumstances.
Customs, Duties, and Taxes
International orders may be subject to import duties, customs fees, or local taxes imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
ARVYN does not control customs processing times or fees.
Order Changes and Cancellations
Orders may only be changed or canceled before processing begins. Once an order has been processed or shipped, it cannot be canceled or modified.
If you no longer want the item after it has shipped, you must receive the package and follow our Return Policy.
Contact Us
If you have any questions about your order or shipment, please contact our customer support team through our website. Please include your full name and order number so we can assist you as quickly as possible.